Sales Support Specialist
Role: Hybrid Sales/Support
Location: Singapore
Our client is a platform for discerning travellers. It operates within the hospitality sector, curating one of the world's most exclusive portfolios of boutique hotels with a mission to redefine the standards of luxury travel.
Over time, our client has evolved into a prominent global travel club, attracting over a million passionate members who share their enthusiasm for distinctive accommodations. Each property within their portfolio undergoes meticulous selection and evaluation by their team. Beyond mere curation, our client is devoted to delivering unparalleled service, assistance, and inspiration to their members, ensuring that every experience with them surpasses expectations and becomes genuinely extraordinary.
Promptly responds to inbound enquiries from members and B2B partners through all channels - phone, email, chat, and web form and proactively reach out to new leads and existing members to drive growth
Provides high customer service to members and B2B partners during, before and after the booking process including complaint resolution when needed.
Supporting Responsibilities:
Handle multiple queries simultaneously via phone, email, live chat and social forums with flair and personality
Handle a member's journey's full sales and service cycle to include pre-departure and post-departure calls.
Serve as a brand ambassador for our client, reinforcing the client’s personality, professionalism, sense of fun and brand values
Maintain service-level averages by responding to all interactions with members in a timely and effective manner
To achieve personal and team sales targets in line with business objectives.
Effectively handle overflow calls/enquiries from S24 sales & support
Requirements:
Availability to work on a full-time basis on a rotating-shift schedule, incorporating seven days a week between the times 7am to 8pm
Ability to remain calm and positive under pressure
Must be highly organised with an efficient personality
Excellent attention to detail, with strong communication skills (both written and spoken)
Confidence when working in a dynamic environment
Professional attitude and team-oriented approach
Ability to analyse and resolve difficult situations diplomatically
Passion for customer service
Ability to multitask
Accela Recruitment Services Pte Ltd
EA License: 15C7529
EA Personnel No: R22107085