Head Bartender
ABOUT OUR CLIENT
Located in the centre of Singapore, our client stands as one of the World’s 50 Best Bars and a pioneer in the local cocktail scene. With an atmosphere of opulence and sophistication, they showcase a remarkable array of rare and refined spirits, wines, and champagnes sourced globally. Combining classic European allure with modern luxury, their venue promises an unmatched experience for all guests.
OVERVIEW
Our client Head Bartender’s primary responsibility is to exceed the expectations of their guests and to lead our client bar team by example to ensure that all standard procedures, rules and regulations, quality of service and sequence of service are implemented to a high standard. The Head Bartender must provide a service that reflects the high-touch environment of our client. You will be required to work towards making our client one of the world’s greatest bars. This entails tireless commitment and a constant striving to do better and do more.
As Head Bartender, you will be responsible for nurturing a high-performing, cohesive bar team, providing mentorship as well as inclusive training for all Front of House. You will form an important part of our client Leadership Team. You will support the activities of the management as directed and abide by all rules, regulations, policies and procedures of our client.
KEY RESPONSIBILITIES – SERVICE KPI WEIGHTING
As Head Bartender your detailed responsibilities include:
Guest Experience 25%
Show exceptional guest relationship skills and instil these in our client Bar Team
Make each guest’s experience special, sharing our client stories when applicable
Identify VIPs and industry figures on arrival and host them to a high standard
Act as an ambassador within the venue and build a rapport with guests
Hosts guests at the bar, and works the floor when time permits
To assist in the floor and hosting duties when needed
Ensure other team members are introduced to guests
Assist the Beverage Director in the development and maintenance of a high-touch, best-in-class service environment
To work in the Back of House area and to work bar preparation and setup shifts
Maintain exceptional venue presentation, cleanliness and upkeep
Performing ad-hoc duties assigned by the management or Beverage Director
Bar Operations 25%
Ensures all bar offerings are available at all times and delivered at the agreed world-class standard
Maintains impeccable hygiene standards in all aspects of beverage operations
Manages a clean, presentable, efficient bar
Minimises wastage, shrinkage and non-paid drinks
Assist the Beverage Director in the development and maintenance of all Standard Operating Procedures for FOH bar (E.g., Sequence-of-Service, dispense SOP)
Assist the Beverage Director to communicate, implement and monitor venue SOPs, SOS and professional standards
Assist the Beverage Director in the development and maintenance of all Standard Operating Procedures for BOH (E.g., daily opening/closing, daily mise-en-place, weekly cleaning schedule)
Assist the Beverage Director in the implementation and maintenance of an effective Bar Manual (or equivalent) including a communications diary.
Assist the Beverage Director in managing all beverage inventory, including all stock-taking, procurement and restocking.
Assist the Beverage Director in upholding best practice stock handling procedures in the bar and around the venue and BOH areas
Assist the Beverage Director in exercising tight control over all bar expenses, including complimentary items and discount policies
Assist the Beverage Director in upholding a stringent in-bar stock control culture.
Assist the Beverage Director in ensuring that the POS system accurately reflects all beverage menus and stock availability
Team25%
Set responsibilities, coordinate, and manage our client bar team dynamic
Work collaboratively with and mentor all bar team members
Reward and recognise team and individual successes
Support and encourage team members' involvement in industry events and cocktail competitions
Be an industry leader in product knowledge and bar and beverage thought leadership
Constantly be self-learning
Constantly push the bar team to self-learn
Constantly push the bar team to create and learn new beverages
Develops and maintains a strong and sustainable team culture that is in keeping with our client brand and guest experience
Assist the Beverage Director in the development and maintenance of a robust internal education program and beverage learning culture for all our client teams
Beverage and Creative 10%
Set the standards and provide the drive to make our client a truly world-class beverage program
Work with and protect through creative work, the brand personality, and the story of our client
Assist the Beverage Director in the development of world-class cocktails, innovate and think deeply when telling our client story through cocktails
Assist the Beverage Director in the development of cocktail specials and other special offerings
Assist the Beverage Director in the development of special event cocktails and beverage packages
Assist the Beverage Director and General Manager in the management and the physical organisation, security and upkeep of our client Gin Collection
Assist in the recruitment of members and execution of the beverage elements of all societal activities
Assist the Beverage Director in the development implementation and advancement of the no-alcohol beverage offering
Work with the Beverage Director and General Manager on all new product requests and general management of beverage selection, POS, stock control and ordering/receiving
To be aware of safety in the bar, to have a complete understanding of adhering to the company’s policy regarding fire, hygiene and safety
Outreach 5%
At all times act as an impeccable ambassador for our client’s bar and beverage program
Be the point person when it comes to representing our client within the local bar industry
Work with our client ownership, Beverage Director, GM and our client PR on marketing and PR opportunities.
Reporting 10%
Report to the Beverage Director and GM on topics covering but not restricted to daily shift communications, human resource topics, COGS and inventory matters
Contribute creatively and constructively to team meetings and management meetings.
Join our client’s team and enjoy fantastic benefits, including:
Annual KPI bonus: As a member of our client’s management team, a performance-based bonus will be awarded each year towards achievable goals. Your dedication and outstanding service will be rewarded.
Medical and Dental Benefits: Our client cares about your well-being. As part of their commitment to Employees, they provide medical and dental benefits to ensure you stay healthy and happy.
Yearly Work Anniversary Incentives: They value employees and believe in recognising your hard work. In addition to very competitive wages and KPI incentives, they offer an annual work anniversary incentive to celebrate your work anniversary with them.
Accela Recruitment Services Pte Ltd
EA License: 15C7529
EA Personnel No: R22107085