Enrolment Specialist (Sales Person)
Role: Enrolment Specialist (Sales Person)
Location: Tai Seng, Singapore
Our client offers infant care and preschool programs for children. Their mission is to provide a world-class holistic learning space where children discover their love for learning. They are currently teaching about 500 Children across 10 schools in Singapore. Our client is expanding rapidly and is looking for an Enrolment Specialist to look after all the brands and join their HQ team.
Responsibilities:
Oversees centralised enrolment
Serves as point of contact and coordinates support to the prospective parents, including, but not limited to Centre Admins, Centre Principals, Teachers and Management
Handles phone calls and emails from prospective parents.
Answers application and enrolment inquiries from prospective parents
Assists families with enrolment queries and admissions procedures, including discounts and withdrawal policies
Ensure families are aware of a detailed breakdown of our client’s fees and any other additional information
Monitors and supports regular communications with families, including face-to-face and/or virtual family engagement sessions for parents and community members
Organises and inputs information into a log for sharing with Centre Admins and reporting to Management
Plans and coordinates with the Management for events and other important dates
Manages our client’s Marketing campaigns for enrolments - including support and collection of information for the various websites, Parent websites and social media platforms (FB/Instagram)
Organises supports, and/or facilitates our client’s Open Houses
Organises Parent Activities – such as in-condo events, coffee meets, café meet-ups etc. to engage prospective parents to join our client
The candidate should meet the following requirements:
Diploma/ Degree preferred with at least 1 year of relevant experience
Good communication and interpersonal skills
Excellent spoken and written English as most families will speak English as the common language. (Chinese will be an added advantage)
Sales, Customer Service and Marketing knowledge will be an added advantage
Must be able to handle a high volume of transactions
Able to work under pressure to meet deadlines
Must be alright to work on occasional Saturdays (Open House/ School Events/ Coffee Meets etc…)
Able to work as a team player and willing to learn
Meticulous with a good level of accuracy and attention to detail is a must
Proficient in Microsoft Office (Excel, Word) preferred
Our client provides:
Attractive Performance Bonus
Health Insurance (Hospitalisation and Outpatient - GP & Specialist)
Diverse Staff Welfare Benefits (Awards & Recognition, Staff Retreats, Celebrations)
A friendly atmosphere & supportive colleagues are the core of our diverse and dynamic team
Accela Recruitment Services Pte Ltd
EA License: 15C7529
EA Personnel No: R22107085