Partnerships Support Executive
Job Title: Partnerships Support Executive
Location: Singapore (Remote)
Reporting to: Global Partnerships Support Team Lead
About Our Client
Our client is a global travel club founded in 2003, with a carefully curated, invitation-only collection of extraordinary hotels and villas. From treehouses and cave retreats to overwater hideaways and hidden local gems, every property is personally visited and anonymously reviewed by a trusted team of tastemakers. Beyond curation, our client is dedicated to providing exceptional service, support, and inspiration, making it the go-to community for travellers who seek unforgettable stays.
They are seeking a Partnerships Support Executive (PSE), someone who thrives at the forefront of operations, providing first-class support to a broad portfolio of new and existing hotel and villa suppliers for our client. As part of a fully remote company, the PSE will work closely with the wider global Partnerships Team and other departments to ensure the business continues to invest in the areas of the largest return, and will be excited to engage with a global team.
Responsibilities
Serve as the first point of contact for global hotel & villa suppliers, assisting and responding to queries and requests promptly
Handle multiple queries simultaneously via phone and email with flair and personality
Work alongside hotel & villa suppliers to ensure their properties are represented to a high standard, including offer loading, training on our client's systems, connecting them with third-party channel management systems, and ensuring all properties comply with our client’s terms and conditions
Ensure competitiveness by improving and maintaining product quality, including rates, offer depth, and inventory availability
Ensure all hotel & villa listings are optimised for distribution opportunities
Manage all extranet-related queries both externally and internally
Work closely with the expert team of travel specialists to resolve any barriers to booking
Contribute to the wider Partnerships Team by meeting and exceeding KPIs
Requirements
Strong technical aptitude and excitement for new technology
Entry-level experience in the travel industry, particularly within an online travel agency or other online environment, is preferred
Understanding of hotel distribution, rates, and inventory management
Ideally, experience with hotel channel management systems and integrations
Ability to remain calm and positive under pressure, with strong skills in analysing and diplomatically resolving difficult situations
A love of problem-solving and troubleshooting – someone who enjoys getting to the bottom of issues and takes pride in delivering solutions
Commercial acumen and an analytical mindset
Ability to work in a fast-paced team and prioritise a busy workload
Love of boutique travel and a keen eye for style and design
Exceptional communication skills and the ability to engage people from all walks of life
Strong attention to detail and exemplary follow-up
Bonus: Fluency in a second business-standard language
Legal eligibility to work in the relevant regional office
If this sounds like you, kindly tailor your resume and send it to [email protected]